Store Purchases
All items purchased in-store must be returned within 14 days of purchase in their original condition and accompanied by a valid receipt.
We are happy to offer an exchange or credit note for unsuitable items returned within this 14-day period.
Items believed to be faulty at the time of purchase may be returned within 14 days for a refund, exchange or credit note, subject to inspection.
All sale items and items sold as seen are non-returnable and non-refundable, unless faulty. This does not affect your statutory rights.
Ceramic and stone items are individually made using natural materials and may feature variations and imperfections. These are not considered faults and are not valid grounds for return.
Bespoke canvas orders cannot usually be cancelled. Please ensure all selections are correct before leaving the store. Any amendments must be requested within 48 hours.
Special orders (items specifically requested from suppliers) cannot usually be cancelled. You must notify us within 24 hours if you wish to cancel. Failure to do so may result in the loss of your deposit. Customers are responsible for ensuring all measurements are correct prior to ordering. Incorrect measurements are not valid grounds for cancellation or return.
Online Purchases
We hope you love your order, but if you change your mind, you must notify us within 14 days of receiving your item to request a return.
Items must then be returned within 14 days of notifying us.
All items must be returned in their original condition and packaging. Failure to do so may result in a deduction from your refund.
Made-to-order or personalised items are non-returnable and non-refundable, unless faulty.
Customers are responsible for return postage costs. We strongly recommend obtaining proof of postage, as items remain your responsibility until received by us. We cannot accept responsibility for items lost in transit.
Refunds will be issued for the item value only (excluding original delivery costs) and processed within 14 days of receiving the returned goods.
Sale Items
All sale items are strictly non-returnable and non-refundable. This includes items purchased at a discounted price, during promotional events or marked as clearance.
Sale items are sold as seen and are not eligible for exchange, credit note or refund unless deemed faulty. If you believe a sale item is faulty, you must notify us within 24 hours of receipt in accordance with our Faulty Items policy.
This does not affect your statutory rights.
Back-Order Items
By placing an order for a back-ordered item, the customer acknowledges and agrees that back-ordered purchases are not eligible for refunds. Credit Note or Exchange Only.
Faulty Items
If you believe the item is faulty, please contact us within 24 hours of receiving your item. We ask that you contact us via info@interiorthirteen.co.uk with the following information.
Full name and address
Invoice number
Date of delivery
Photographic evidence of fault
Where possible we will arrange for the fault to be replaced or repaired. If the fault cannot be replaced or repaired, the item can be sent back to us for a refund.
Returns Address:
Interior 13
13 Main Street
Strathaven
ML10 6AJ
Interior 13 operates in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights are not affected.